CB - ACM - Quality Management

Revenue

669 B

Profit

799 M

#Exceptions

132,229

Exception Amount

3,162 M

Quality Testing

Defect vs Return Rate
Compares the number of defects found vs actual returns.
81%
Supplier Defect Rate
Measures frequency of defects from suppliers.
91%
Non Compliance Incidents
Tracks instances where internal quality policies were not met.
85%
Payment without
Quality Clearance
Payments made without proper quality checks.
92%
Quality Rejected Items issued
to Production
Items failed quality inspection but still end up in production.
90%

Others

Low Recovery against
standard norms
Operation performance falls below expected benchmarks.
18%
Customer Complaints
Monitors volume and nature of customer feedback.
5%
Supplier Quality Audit Score
Assessing supplier adherence to quality standards.
10%
Process Deviation Reports
Deviations from established procedures or standards.
6%
On Time Delivery Performance
Consistency by which products are delivered by their promised dates.
19%